Lenovo FlexParts: On-Demand 3D Print PC&Server Service Parts

Lenovo ISSC (International Services Supply Chain), part of the Lenovo Solutions & Services Group, manages the global after-sales service supply chain, covering end-to-end processes including planning, quality, procurement, logistics, and reverse.

Nowadays, many companies are embracing the innovative potential of 3D printing in supply chain management, driving a new wave of transformation. However, in terms of parts supply in PC/server service supply chain, it remains an untapped area: mandatory high minimum order quantities (MOQs), extended parts supply period (up to around 7 years) after mass production (MP), and low flexibility in parts supply, which significantly strain parts supply. This operational reality urgently calls for developing a new flexible parts supply mode.

1. For PC Parts:
Notably, distinct from other industries, electronic parts supply chain demands exceptionally rigorous precision standards for 3D printed parts, substantially increasing the implementation challenges for practical applications. Therefore, ISSC conducted an extremely rigorous 3D Printing Mechanical Parts Coverage Study, performing detailed screening and testing on part types including covers, brackets, KBMs, caps, hinge caps, and shields, ultimately selecting:
 brackets/caps via stereolithography (SLA)
 hinge covers using selective laser melting (SLM)
Results (by 2024):
 99% MOQ reduction for plastic brackets
 70-80% cost savings by eliminating mold fees
 Breakeven at 500 units for metal hinges (e.g if industry-standard at 1,000 MOQ)
 Lead time reduced by one month

2. For Server Parts:
Servers have 7–10-year lifecycles, requiring costly GPU maintenance tools ($300/unit) and long-term inventory commitments. To address these challenges, we collaborated closely with cross-functional teams—including R&D, Quality and Readiness—to develop and implement an innovative 3D printing solution that replicates high-precision GPU maintenance tool for servers, enabling:
 On-demand production (even single units) of the tool at approximately 70% of cost savings per part.
 Eliminate the need for excessive pre-stocking while maintaining full compliance with OEM specifications.
 This scalable service solution allows us to transition from a forecast-dependent inventory model to an agile, demand-responsive supply chain.
This breakthrough resolves the trade-off between inventory costs and long-term service obligations, setting a new standard in lifecycle parts management.