Regional System Architect Expertise in Eco-Buildings and Global Product Support

Sampath Kumar Konda has been serving as a Regional System Architect – North America Support (Eco-Buildings Business) at Schneider Electric USA Inc. since July 2017. In this role, he has been instrumental in delivering high-level technical and application solutions to partners across the USA and Canada. His expertise extends to providing pre-sales technical support, assisting with product applications, and offering on-site technical support as required.

A critical aspect of his role includes interfacing with product support engineers, R&D engineers, and quality teams on both regional and global scales. He has been actively engaged in preparing prototype solutions as proof of concept to ensure clarity and effective implementation. Additionally, Sampath provides troubleshooting guidance and installation methodologies to site and commissioning engineers to facilitate the smooth execution of projects.

Sampath is certified to provide technical support on various systems, including TAC Vista Systems, Andover Continuum, EcoStruxure Buildings, and Security Expert. His technical proficiency encompasses a range of communication protocols, such as LonWorks, BACnet, and Modbus. He is also well-versed in protocol analyzers, including Loytec LPA (LonWorks Protocol Analyzer) and Wireshark.

His expertise in Building Management Systems (BMS) software includes working with Lon Maker, NL220, TAC Vista, StruxureWare Building Operation, Andover Continuum, and Security Expert. Additionally, he has hands-on experience with CRM tools such as TrakWeb (SoftFront) and bFO (Bridge Front Office)/Salesforce. To streamline defect tracking and management, Sampath utilizes ALM (Application Lifecycle Management) tools.

Major Accomplishments:

Providing high-level technical and application solutions to primary and advanced technical support groups, end customers, and partners in India, Asia Pacific, and global markets.

Delivering pre-sales technical support, product applications, and on-site technical assistance when necessary. Developing and delivering advanced technical training for internal staff.

Collaborating with other product support engineers, R&D engineers, and quality teams on both regional and global levels.

Providing expert professional services to India branches, customers, and partners. Preparing prototype solutions as proof of concept to enhance understanding.