Revolutionizing Telemetry Analytics at National Scale

Sruthi Erra Hareram has pioneered a groundbreaking telemetry insights platform for TELUS International that revolutionizes how millions of Set Top Box (STB) devices are monitored and optimized across Canada. As a Data Engineer at Pyramid Consulting, she has transformed the telecommunications landscape by creating a sophisticated big data ecosystem that processes massive volumes of telemetry data in near real-time.
At the heart of this innovation, Sruthi architected automated BigQuery stored procedures and intelligent anomaly detection workflows that seamlessly reconcile internal telemetry feeds with third-party streaming data sources like Conviva. Her solution tackles the complex challenge of tracking device health and performance across a national network, turning raw data into actionable insights that directly enhance subscriber experiences.
Sruthi's technical excellence is evident in her implementation of fault-tolerant pipelines using Google Cloud Platform technologies including BigQuery, Cloud Functions, and Composer. She pioneered infrastructure-as-code practices using Pulumi and Terraform, establishing reproducible standards that have become the blueprint for analytics teams across the organization. This forward-thinking approach has created a scalable foundation that adapts to growing data volumes while maintaining exceptional performance.
What sets Sruthi's work apart is her innovative approach to subscriber data management (SDM), where she developed sophisticated algorithms that identify patterns in device behavior before issues escalate. Her telemetry platform processes terabytes of streaming data daily, applying machine learning techniques to predict device failures and optimize network performance. This proactive methodology has fundamentally changed how TELUS approaches customer support, shifting from reactive troubleshooting to predictive maintenance strategies that prevent service disruptions before they occur. This national-scale infrastructure represents one of the most advanced predictive telemetry platforms in Canadian telecommunications, where AI-driven analytics directly impact millions of subscriber endpoints.
The impact of Sruthi's work is remarkable:
Achieved telemetry visibility across 100,000+ live STBs with less than 5-minute latency
Delivered 98%+ accuracy in dataset reconciliation through custom BigQuery procedures
Reduced device-related support escalations by 25% through real-time analytics
Improved operational responsiveness by 30% via automated monitoring
Her platform has become instrumental in TELUS's ability to proactively diagnose issues, predict failures, and deliver superior customer service.