ENHANCING TRANSPARENCY AND AGILITY IN SOCIAL WORK SERVICES VIA THE SWAN PLATFORM

Bijal Lalitkumar Dave a highly experienced Software Testing and Quality Assurance expert with more than 17 years of experience working in Insurance, Healthcare, and Manufacturing industries in the domain of Salesforce and ERP applications. My experience in various testing activities includes functional testing, integration testing, regression testing, GUI testing, API testing, and automation testing using state-of-the-art tools like Robot Framework, Selenium, Rest Assured, SoapUI, and Appium. I have in-depth understanding of Software Testing Life Cycle (STLC) and Software Development Life Cycle (SDLC) with control over extensive test strategies, execution, defect management using JIRA, and extensive reporting.
I has led cross-functional QA groups at both onsite and offshore locations, organizing testing activities to provide quality enterprise solutions. They have excellent communication, stakeholder management, and problem-solving skills, addressing production problems and assisting in integration testing. Their recent work on the Social Worker Administration Network (SWAN) project, developed on the Salesforce platform, showcases the power of technology in social services by overcoming inefficiencies like long paperwork, delays, lack of transparency, and communication gaps.
Through automated workflows, the provision of electronic signature functionality, real-time notification, mobile access, and analytics integration, SWAN has reduced processing time for cases from an average of 22 days to 4 days. The system provides end-to-end visibility and referral accuracy to reporters and partner agencies, and smooth coordination between government departments, non-profit organizations, and local agencies. Its multi-tier architecture allows scalability, fault isolation, and secure data management to ensure continuous and reliable service delivery.
SWAN is a platform that reduces administrative workloads for social workers, allowing them to focus on direct client contact and service. Its data-driven reporting and stakeholder integration enhance transparency and quality of services, particularly for vulnerable segments. SWAN's functionality and reach are continuously refined through user input and analytics, making it a best practice model for digital innovation in social welfare systems. The project showcases the ability to integrate technical proficiency, quality assurance guidance, and stakeholder collaboration to resolve complex societal issues and enhance operational efficiency.