TP-Ascension Partnership: Finance Transformation Success Story

About TP
TP (tp.com), formerly Teleperformance, is a global leader in digital business services which consistently seeks to blend the best of advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world’s biggest brands and their customers.
• The Group’s comprehensive, AI-powered service portfolio ranges from front office customer care to back-office functions, including operations consulting and high-value digital transformation services.
• Multilingual, inspired, and passionate experts and advisors comprising ~490K strong workforce, presence in 100+ countries, and serving 170 markets in 400+ languages.
• #7 among 25 World’s Best Workplaces™
• TP is a force of good in supporting communities, clients, and the environment.

TP Shared Services Model
TP’s Shared Services Model centralizes key support functions to drive efficiency, while its Finance Transformation initiative focuses on leveraging AI and automation to modernize financial operations and enhance strategic decision-making.

TP Finance Transformation This is part of TP’s broader AI-EI approach - harmonization between intelligent human-AI operations at scale, blending Artificial Intelligence (AI) with Emotional Intelligence (EI) and human empathy. Powered by EI and enabled by AI, TP aims to modernize and digitize operations via:

• TP.ai FAB (Foundational AI Backbone) Platform: TP’s AI-powered proprietary integrated technology platform that orchestrates AI, human expertise, and automation to optimize financial and operational processes, delivering transformation at scale and enhanced CX. It drives TP’s AI vision with three modular layers combining industry-specific strategies, intelligent orchestration between AI and TP experts, and a secure, scalable foundation for delivering real business outcomes & value for clients -
1. Blueprint: Vertical-specific solutions with pre-configured blueprints for industry use cases.
2. Orchestration: Intelligent integration of people and AI, combining proprietary solutions and FAB orchestration logic with partner innovations to maximize results.
3. Foundation: Secure, flexible platform with LLM-agnostic architecture for scalable, compliant integration.

• AI-Driven Insights: Predictive analytics and real-time dashboards to support faster, data-informed financial decisions.

• Process Automation: Automates routine finance tasks like accounts payable/ receivable, Record to report, reporting, and compliance.

• M&A Integration Transformation: Smoother integration of acquisitions, aligning financial systems and reporting structures.