BigHand Resource Management

As law firms navigate an increasingly demanding environment, the need for optimal operational processes has become critical. Firms are under pressure to deliver efficient, value-based services while addressing lawyer retention challenges, profitability concerns, and diversity and inclusion goals. At BigHand, we deliver solutions that provide critical data and insights, and BigHand Resource Management is uniquely suited to these challenges, equipping firms with tools and insights needed to allocate work effectively, promote fairness, and enhance operational efficiency.
Recent research conducted by BigHand highlights the urgency of this issue. Firms reported inefficiencies in work assignment, with 36% citing partner preferences as an obstacle and 41% acknowledging limited access to lawyer skillset data. This lack of insight hinders equitable work allocation and career development opportunities. BigHand Resource Management addresses these challenges by providing real-time visibility into lawyer availability, workloads, and expertise, ensuring the right people are assigned to the right matters at the right time.
At Norton Rose Fulbright (NRF), the platform has proven to be an invaluable tool for enhancing internal processes. It has enabled the firm to monitor capacity across offices, ensuring equitable distribution of work and preventing lawyer burnout. The introduction of our ‘Opportunities Board’ feature further supported career development, creating pathways for lawyers to engage in meaningful activities such as pro bono work and secondments.
The platform’s impact extends to profitability and client confidence. Fran Perry, Resource Manager at Womble Bond Dickinson, highlighted its practical benefits: “I would recommend BigHand Resource Management to other firms. Largely due to the fact that it allows firms to see real-time capacity. We can see who is available and make sure that we're allocating the work to the right level, therefore increasing the firm's profitability.”
As client expectations evolve and competition intensifies, BigHand Resource Management provides firms with a timely and effective solution. By addressing inefficiencies, promoting fairness, and enhancing lawyer development, it positions firms for success. With its focus on data-driven insights and practical outcomes, BigHand remains a trusted partner in helping law firms improve processes to meet the challenges of modern legal practice.