2025

Pioneering Strategic Excellence in Housing Services

Entrant

Mohammed Bin Rashid Establishment for housing

Category

Innovation in Organizational Excellence - Excellence in Strategy Planning

Client's Name

Mohammed Bin Rashid for Housing Establishment

Country / Region

United Arab Emirates

The Mohammed Bin Rashid Housing Establishment (MBRHE) stands as a national and global model of strategic excellence, advancing Dubai’s vision of social stability, sustainability, and innovation. Guided by four strategic pillars — Beneficiary Satisfaction, Housing of the Future, Business Continuity, and Corporate Agility — MBRHE’s 2022–2026 strategy is rooted in professionalism, human centricity, collaboration, governance, and corporate reputation.
Employing a citizen-first approach, MBRHE successfully launched 32 transformative initiatives, embracing digitalization by achieving 100% digital service completion, 92.45% digital adoption, and 100% process automation. Through smart housing projects, over 2,740 residential units were delivered, including the landmark Al Khawaneej 2 project. Financial achievements include a 521% increase in housing approvals, a 1,139% surge in loan approvals, and the securing of AED 3 billion in housing project investments.
MBRHE’s innovation extends beyond operations. The implementation of the SPIDER Strategic Management System ensures real-time strategic execution, risk management, and performance monitoring, reinforcing agility and excellence.
The organization’s commitment to sustainability is demonstrated by 23 sustainable systems integrated into housing developments and embedding ESG principles into future projects. Workforce development is equally prioritized, achieving a 99% employee satisfaction rate and a 35% reduction in turnover.
Recognized with international awards — including the 6 Stars Best Practice Award and the World Future Award for Best Innovative Housing Service — MBRHE’s strategic planning excellence sets benchmarks for public sector innovation globally.
Looking ahead, MBRHE is committed to expanding AI-driven citizen experiences, strengthening sustainability partnerships, and shaping future-ready communities, ensuring its role as a pioneering leader in strategic housing transformation.

Credits

Head of Strategy & Performance
Noura Saeed Almutawa
Senior planning Officer
Nawal Jasim Al Zaabi
Head of Excellence and Institutional Leadership
Fatma Jaffar Al Ustad
Strategic planning specialist
Fatma Thani Matar
 
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Category

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