2025

Blueline: Bridge Trust between Citizens and Law Enforcement

Entrant

Chunjia Ouyang, Qihang Zhang

Category

Innovation in Design - User Experience Design

Client's Name

New York Police Department (NYPD), Berkeley Police Department (BPD)

Country / Region

United States

Blueline transforms the relationship between law enforcement and citizens, particularly in underserved U.S. communities, by fostering trust and enhancing public safety. It bridges communication gaps, addressing critical social challenges such as inequity, mistrust, and accessibility barriers within public safety systems.

The app offers quick, effective, and accessible tools for reporting incidents, submitting tips, and accessing victim assistance. Its multilingual support ensures that individuals from diverse backgrounds can interact with law enforcement without language barriers. Real-time case tracking provides transparency, empowering users to monitor the progress of their reports and maintain confidence in the process.

Blueline champions accountability and fosters equity. Underserved communities, often facing systemic challenges in interacting with law enforcement, now have a solution that prioritizes their safety, privacy, and inclusion. The app's seamless communication and user-friendly interface encourage proactive engagement, making it easier for citizens to report issues without fear or complexity.

One of Blueline’s most impactful features is its adaptability to diverse user needs. Whether reporting a crime anonymously, seeking assistance in a preferred language, or checking the status of a report, Blueline makes these processes intuitive and efficient. By addressing the longstanding disconnect between law enforcement and communities, it provides a platform for collaboration and understanding.

Blueline reshapes the way citizens and law enforcement engage, creating safer, more inclusive communities while fostering mutual trust. By tackling inequity and enhancing accessibility, the app positions itself as a transformative force in public safety. Blueline’s mission is clear: to make public safety systems work for everyone, especially those historically marginalized/underserved.

In an era where trust between law enforcement and communities is paramount, Blueline serves as a vital tool in rebuilding and strengthening these relationships. By providing transparent, accessible, and equitable avenues for communication, the app addresses systemic issues that have long plagued public safety systems. Its emphasis on user privacy and multilingual support ensures that all community members, regardless of background, have a voice in the public safety dialogue. Through its innovative approach, Blueline not only enhances individual interactions with law enforcement but also contributes to broader societal efforts toward justice and equality.

Credits

Founder / Blueline
Chunjia Ouyang
Co-Founder / Blueline
Qihang Zhang
 
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Category

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Category

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Entrant

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